Shipping policy

SHIPPING METHODS AND COSTS

We deliver to countries around the world, and offer different shipping options as applicable. - For more information, please contact our customer care service at ineedhelp@hellodecember.in or +91 91515 15446

SHIPPING RESTRICTION

Any items notified by our courier companies to be restricted and/or banned and/or prohibited from time to time(including but not limited to animals, bullion, currency, bearer from negotiable instruments, precious metals and stones, firearms or parts thereof and ammunition, human remains, pornography and illegal narcotics/drugs).

IMPORTANT INFORMATION

Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes. We are unable to redirect orders once items have been dispatched. All orders require a signature upon receipt.

WHEN DO WE DELIVER

For domestic orders, the delivery timeline depends on the product type: Aggregator-based products will be delivered within 5–7 working days from the date of order. Customized or made-to-order products may take 15–20 working days for delivery from the date of order. For international orders, delivery may take a minimum of 20 working days from the date of order placed.

FREE SHIPPING

Free shipping is offered to only customers in India for orders above ₹ 3000. For customers outside India, free shipping is not applicable.

INSURANCE

Hello, December insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Hello, December and transfer of responsibility in the same way.

TAXES & DUTIES

For Indian Customers Product Prices displayed are inclusive of all taxes and duties.

For International Customers Most countries are shipped to on a DDU (Delivery Duty Unpaid) basis, which means product prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival. For more information, please write to us on ineedhelp@hellodecember.in

Hello, December! is a December Retail Pvt Ltd Property.